Can’t the deposit be refunded？ Xiaomi responded
After Jiangnan Metropolis Daily Xiaomi Auto SU7 went on sale,
While gaining high attention from the market
Some consumers complained on the rights protection platform that
Can’t refund the deposit
Related topics rushed to Weibo for the first time.
On March 29th, a consumer who paid the deposit of Xiaomi Automobile said on the social platform that he mistakenly locked the configuration and clicked the button outside the order, but the prompt button did not clearly tell him not to return it. Because there was no reason to cancel the subscription for seven days after watching the press conference, I wanted to cancel it later and found that there was no place to cancel it. When I went to see it, I found that I couldn’t refund the deposit, and said that there was no second confirmation on Xiaomi Auto APP and there was no manual confirmation.
On the evening of March 28th, the first Xiaomi car was officially released, and Lei Jun announced the price, ranging from 215,900 yuan to 299,900 yuan, and began ordering at 10: 00 on the 28th. Lei Jun said at the press conference that the deposit is 5,000 yuan, and the subscription can be cancelled within 7 days after payment, and then the order will be locked for production. At that time, Lei Jun even released a flow chart of consumers from payment to order locking to production scheduling and delivery to explain the whole process.
Xiaomi car. Source: Xinhua News Agency
On the evening of March 28th, Weibo, the official of Xiaomi Automobile, issued a series of documents, saying, "Four minutes will definitely break 10,000. Seven minutes will definitely break 20 thousand. After 27 minutes on the market, it was set at 50,000 units. "
It is worth noting that the "big decision" used by Xiaomi Automobile is slightly different from the "big decision" of ordinary car companies. Generally speaking, the so-called "big order" means that the deposit cannot be refunded, which is regarded as the real order data, so car companies often use the term "big order XXXX" to publicize the popularity of orders. However, according to Xiaomi, Xiaomi’s "big decision" is refundable within 7 days.
Screenshot of Xiaomi Auto Order Page
The reporter found on the Xiaomi Auto Order page that before paying the deposit, he was reminded that it can be modified at will within 168 hours, that is, within 7 days, and then it will be automatically locked. The "Notice for Deposit" also mentioned that it can be actively locked in advance, and then it will enter the production stage. The configuration cannot be changed and the deposit will not be refunded.
In the eyes of users who complained online, they "accidentally" locked the order in advance and there was no second reminder, which made it impossible to refund the deposit. However, some netizens ridiculed that these users who want to refund the deposit do not have real car purchase intentions, or just send social media for a screenshot of the order.
Xiaomi responded that there is no reason to refund the deposit within 7 days. After more than 7 days, the vehicle configuration will be automatically locked, and consumers can also actively lock the configuration in advance. Once the order is locked, the vehicle will enter the production stage, the configuration can no longer be modified, and the deposit will not be refunded. In addition, the original version of the existing car configuration has been locked, and consumers will lock the order after paying a deposit of 20,000 yuan.
Even so, Xiaomi’s start was quite successful. Xiaomi Auto APP shows that 5,000 Xiaomi SU7 founding editions have all been sold out, and the deposit for the founding edition is 20,000 yuan each, which is non-refundable. This means that Xiaomi Auto has received 100 million yuan for the deposit for the founding edition only.
Source: Comprehensive The Paper, Xinhuanet Finance
Editor on duty: Chen Jie
Duty Officer: Zhou Yanhua.
Editorial Board on Duty: Jing You
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Original title: "Can’t the deposit be refunded? Xiaomi response "
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