The torrential rain in Henan caused the 23 rd train of Taitie Railway to stop, and the ＂flood control grain＂ on the train was fully distributed

Train staff actively coordinated with the station to provide food for the late trains. (Image courtesy of taiyuan railway administration Sun Renchi)

　　Cctv news(Reporter wanglili) China Railway Taiyuan Bureau Group Co., Ltd. announced on the 21st that due to the torrential rain in Henan Province, the transportation order of some railway lines passing through Zhengzhou was affected to varying degrees. As of 17: 00 on July 21st, 23 EMU trains such as G3127, D3363 and D3375 on Zhengzhou-bound Zhengzhou High-speed Railway stopped running, while G696, G3143 and G3136 were delayed to varying degrees.

　　The reporter learned from China Railway Taiyuan Bureau Group Co., Ltd. that the trains currently stopped are: D2782, D2781, G694, D3347, D3379, D3357/60, G3127, D3363, D3375, DG1853, D3371 and D 337.

　　On July 20th, Mr. Ge’s (pseudonym) parents took the G695 train from Taiyuan to Guangzhou. After the train entered Henan, it stopped. He said that his parents were trapped on the train for a long time because of this rainstorm, and he was very worried and anxious.

　　During the interview, the staff of Taitie Railway said that in order to effectively cope with the impact of heavy rain, Taiyuan Bureau Group Company actively coordinated the railway units along the way to provide food, drinking water and other materials to the trains on the way, and fully guaranteed the supply of train meals.

　　In addition, in order to reduce the inconvenience caused to passengers by the train delay, the train staff of Taiyuan Bureau Group Co., Ltd. meet the passenger service demand to the maximum extent. At stations with large passenger flow such as Datong South and Taiyuan South, refund windows are opened to facilitate passengers to refund their tickets, and at the same time, personnel are arranged to add posts to provide guidance services for passengers who refund or change their tickets.

　　The railway department reminds passengers that trains stopped due to rainfall can go through the refund formalities at the station window within 30 days. Passengers who purchase tickets from the website of the 12306 Railway Customer Service Center can log in to the 12306 website within 30 days to directly go through the refund procedures, and passengers who need to change their tickets can go through the change procedures at the station window.